Contact Us
Questions about how sweepstakes casinos work, how we arrived at our payout rankings, or something you spotted on one of our review pages? This is where to reach us. We read every message that comes in, even if we can't always reply individually.
What we can help with
Social Casinos is an independent research and comparison site covering sweepstakes and social casinos in the US. We're not a gaming operator, and we don't process redemptions, hold customer accounts, or manage anyone's coin balance. That means there are things we're well placed to answer, and things you'll need to take up directly with the platform in question.
- Corrections and updates — If an operator's welcome offer, eligible states, or redemption terms have changed since our last check, tell us. Sweepstakes casino terms shift often, and we'd rather fix an out-of-date page quickly than leave it wrong.
- Questions about our rankings — Curious why one platform sits above another on our top payouts list, or how our editorial ratings are built? Ask, and we'll explain the reasoning.
- Site feedback — Broken links, confusing wording, or a topic you think we should cover — all useful to know.
- General questions about sweepstakes casinos — If something about the dual-currency model, Sweeps Coins redemption, or state availability isn't clear from our guides, we can point you to the right resource.
What we can't do from here
Because we don't operate any of the platforms we review, we're not able to help with account-specific issues. That includes:
- Redeeming Sweeps Coins or checking a redemption's status
- Resetting a password or recovering account access
- Identity verification (KYC) requirements for a specific site
- Billing questions tied to a coin purchase
- Disputes over a bonus, promotion, or closed account
For any of the above, contact the sweepstakes casino directly through the support channel listed in its own terms and conditions or help centre — usually live chat or email, found in your account dashboard. Our role is to compare and explain, not to manage your account.
Before you get in touch, check our other pages
A fair number of questions we receive are already answered elsewhere on the site. It's worth a look first:
- If your question is about playing sensibly or setting limits, our Responsible Gambling page covers tools and resources available to US players.
- If you want to understand how we're funded, who we are, and how our reviews are put together, see About Us.
- Questions about how this site operates, our disclosures, or the legal basis of our content are addressed in our Terms and Conditions.
A note on accuracy and independence
Social Casinos may earn a commission when readers sign up with a sweepstakes casino through links on this site. That relationship never decides our editorial ratings or where an operator sits in our comparisons — commission does not buy position. If you notice a claim on our site that looks inaccurate, out of date, or inconsistent with an operator's actual terms, that's exactly the kind of message we want to receive. We'd rather correct it than leave it standing.
We also want to be upfront about scope: sweepstakes casinos are legal in some US states and restricted or unavailable in others, and the rules change. We're not able to give you a personal legal opinion on whether a specific platform is available or appropriate for your state — that's a question for the operator's own eligibility terms, and where there's genuine doubt, for a legal professional.
How to reach us
The best way to contact the Social Casinos team is through the contact form on this page. Let us know clearly what your message relates to — a specific page, an operator, or a general question — so we can route it to the right place faster. We aim to review submissions as they come in, though response times can vary depending on volume.